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Services
Oracle Experience and Capabilities
TSG is an Oracle certified partner that provides end-to-end implementation and post implementation support services for a wide range of Oracle solutions and technologies. We work closely with large systems integrators and with the Oracle Corporation and have developed strong, mutually beneficial working relationships over the years where TSG has served as trusted teammate and subcontractor to Oracle and, in turn, Oracle has served as a valued teammate and subcontractor to TSG. With deep insights, proven experience and delivery capabilities led by a team of highly skilled Oracle professionals, TSG is uniquely qualified to provide strategy, implementation, upgrade and application outsourcing solutions across the entire suite of Oracle products. This suite includes the Oracle E-Business Suite, PeopleSoft, Siebel and Oracle technology and middleware. We also bring innovative methodologies, tools and accelerators that enable rapid implementation of quality solutions that are sustainable, affordable and predictable, while mitigating risk.
Peoplesoft Experience and Capabilities
TSG has a strong track record of successfully implementing PeopleSoft business systems. With deep insights, proven experience and delivery capabilities led by a team of highly skilled professionals, TSG is uniquely qualified to provide strategy, implementation, upgrade and application outsourcing solutions across the entire suite of products.
Cybersecurity Capabilities
TSG has a strong track record of successfully implementing end-to-end Cybersecurity solutions by using a multi-layer defense approach to address cybersecurity risks in even the most complex environments.
Customer Service Capabilities
When it comes to customer service we the Sauls Group bring the following to your business:
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have a comfortable and enjoyable experience with you. Providing fantastic customer service is essential if you want to retain customers and grow your business. Today’s customer service goes far beyond the traditional telephone support agent. It’s available via email, web, text message, and social media. Many companies also provide self-service support so that customers can find their answers at any time day or night. Customer support is more than just providing answers; it’s an integral part of the promise your brand makes to its customers.
Excellent customer support drives a fantastic customer experience, especially when your support team moves beyond just reacting to problems and toward anticipating customers' issues. When support agents are empowered to go above-and-beyond with customers or have a help desk solution that makes it easy for them to upsell or cross-sell relevant services, they can create winning experiences that help you stand out from the competition.
Customer service can have a significant impact on your bottom line.
It’s often said that it’s cheaper to keep existing customers than to find new ones. (It’s even been estimated that acquiring customers costs 6–7x more.) And it’s true: Bad customer service is a crucial driver of churn. The U.S. Small Business Administration reports that 68% of customers leave because they’re upset with the treatment they've received. Don’t let that happen to you. Prioritizing customer service support helps you attract and retain loyal customers, and can have a significant impact on your company’s bottom line.